Shipping and Return Policy

Satisfaction Guaranteed

We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund. Items must be returned within 30 days of purchase.

Our guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.

Returning or Exchanging Items

You can return purchases by mail by sending an email to shop@dixieswag.com. Include your name, address, order number and reason for return.

You must have a proof of purchase for all returns.

Returns and Exchanges by Mail

If you return or exchange a product by mail, we recommend that you ship your package with a carrier that can provide tracking and insurance. We are not responsible for packages lost in transit without proof of tracking.

Packages must be postmarked within 30 days of purchase.

To return or exchange an order by mail:

  • Include a copy of your proof of purchase.
  • Ship your package with a carrier that can provide tracking and insurance.
  • Ship to this address:

Dixie Swag

4900 Oakland St.

Denver CO 80239

Shipping

Turnaround

All orders are shipped within 48 hours Monday – Friday 9am – 5pm.

Carriers

We use the following carriers to deliver our orders:

USPS
UPS
FedEx

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

We Accept

We Accept